Course curriculum

All MBTA drivers are required to take this course

  • 1

    MBTA/ADA Certification & Training Overview

    • MBTA/ADA Certification

    • Training Overview
  • 2

    Introduction to Curb

    • Introduction to The Ride

    • About Curb

    • MBTA The Ride Program

    • MBTA The Ride Program Continued
  • 3

    ADA & Paratransit

    • ADA & Paratransit

    • What is ADA?

    • ADA & Paratransit Trips

    • Disabilities Facts

    • Driver Regulations

    • Driver Regulations Continued

    • MBTA The Ride Expectations

    • MBTA The Ride Expectations Continued

    • MBTA Additional Fees
  • 4

    Customer Sensitivity

    • Customer Sensitivity

    • Customer Sensitivity

    • Customer Sensitivity - Part 2

    • Customer Sensitivity - Part 3

    • Care & Courtesy

    • Care & Courtesy Continued

    • Mobility Device Passengers

    • Respond Professionally

    • Blind or Low-Vision Passengers

    • Deaf or Hard-Hearing Passengers

    • Non-Visible Disability Passengers

    • Door-to-Door Service

    • Door-to-Door Service Continued

    • Service Animals

    • Service Animals Continued

    • Inappropriate Conduct

    • Inappropriate Conduct Continued
  • 5

    Making A Successful Pickup

    • Making A Successful Pickup

    • Making A Successful Pickup - Part 1

    • Making A Successful Pickup - Part 2

    • Making A Successful Pickup - Part 3

    • Making A Successful Pickup - Part 4

    • Door Signs
  • 6

    Accidents

    • Accidents

    • Accidents - Part 1

    • Accidents - Part 2

    • Protect Your Data
  • 7

    Drug & Alcohol Testing

    • Drug & Alcohol Testing

    • Prohibited Drug Effects

    • Drug Impaired Driving

    • Prohibited Drug Effects - Part 2

    • Prohibited Drug Effects - Part 3

    • Drug & Alcohol Testing Continued

    • Testing Categories

    • Pre-Certification (Initial) Testing

    • Random Testing

    • Random Testing Continued

    • Reasonable Suspicion Testing

    • Reasonable Suspicion Testing Continued

    • Post-Accident Testing

    • Post-Accident Testing - Part 2

    • Post-Accident Testing - Part 3

    • Test Refusal

    • Testing Results